Frequently Asked Questions

Rise Again Support Line is a non-clinical emotional support service for adults who want a safe, supportive space to talk. Sometimes you need someone to listen without judgment, help you sort through what’s on your mind, or simply give you room to say what you’ve been carrying. That’s what we’re here for.

No. Rise Again provides non-clinical emotional support and is not psychotherapy, professional counseling, medical or psychiatric care, diagnosis, or treatment. Our conversations are designed to provide compassionate listening, encouragement, and emotional support.

Private Rise Again support sessions are available to adults 18 years of age and older.

You can talk about many of the things life brings with it, including stress, relationships, family concerns, work or life changes, loneliness, grief and loss, difficult decisions, feeling emotionally drained, personal challenges, or simply having a rough day. You don’t need to have the perfect words or even know exactly what’s wrong.

Your session is a private one-on-one phone conversation focused on what’s on your mind. You can talk while we listen, ask for encouragement, sort through your thoughts, or simply have space to express what you’re feeling. There is no formal therapy process and no pressure to share anything you don’t want to discuss.

Rise Again is primarily a space for listening, support, reflection, and encouragement rather than telling you what decisions to make. When helpful, we may ask questions that help you think through what you’re experiencing or consider possible next steps. You remain in control of your choices and decisions.

All Rise Again support sessions are provided by phone. At your scheduled appointment time, Rise Again Support Line will call the phone number you provided when booking. Your call will come from 402-427-0872. Please save the number so you’ll recognize your call.

A Moment to Breathe — 30 minutes | $35Room to Talk — 45 minutes | $45Rise Again Session — 60 minutes | $55

No. You don’t need notes, a list of questions, or a perfectly organized story. If possible, find a comfortable and private place where you can speak freely. Then come as you are. We’ll start from there.

No. Rise Again does not audio or video record support sessions. Clients are also asked not to record, reproduce, livestream, or distribute sessions without prior written permission.

Rise Again respects the privacy of the people who use our services. We maintain only limited information needed to operate the service, which may include your contact information, a brief overview of the discussion, and documentation of safety concerns when applicable. Please review our Privacy Policy for complete information.

Yes. Please provide at least 12 hours’ notice if you need to cancel or reschedule your session. Late cancellations and no-shows are handled according to our Cancellation, Rescheduling & Refund Policy.

Your session will still end at its originally scheduled time so that the next client’s appointment is not affected.

No. Rise Again Support Line is not a crisis hotline or emergency service and does not provide emergency or crisis intervention. If you or someone else is in immediate danger, call 911 or local emergency services. If you are experiencing a suicide or mental health crisis in the United States, call or text 988.

If it becomes clear that your needs would be better supported by a licensed professional, crisis service, medical provider, or another specialized resource, we may encourage you to connect with an appropriate source of support.

Yes. Rise Again can provide additional non-clinical emotional support, but it does not replace your therapist, treatment plan, medical care, or other professional services.

Yes. You’re welcome to return whenever you would like supportive conversation, subject to appointment availability. Rise Again does not require an ongoing treatment schedule or commitment.

Payment is made when you book your session through the Rise Again website. Available payment methods will be displayed during Wix checkout.

No. Because Rise Again is a non-clinical emotional support service rather than healthcare or psychotherapy, we do not bill health insurance.

Contact Rise Again Support Line at 402-427-0872 or kizzie@riseagainsupportline.com.