Privacy Policy

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Rise Again Support Line
Website: riseagainsupportline.com
Email: kizzie@riseagainsupportline.com
Phone: 402-427-0872

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Effective Date: [Insert Website Launch Date]

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Rise Again Support Line respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use and protect it, and the choices available to you when using our website and services.

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1. Information We Collect

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When you visit our website, contact Rise Again Support Line, complete an intake form, or book a support session, we may collect information including:

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• Your name

• Email address

• Phone number

• Appointment and scheduling information

• Information you voluntarily provide through contact or intake forms

• A brief overview of topics discussed during a support session

• Limited documentation regarding safety concerns, when applicable

• Website usage and technical information collected through Wix Analytics, cookies, or similar technologies
   

Please avoid providing personal information that is not necessary for receiving Rise Again services.

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2. How We Use Your Information

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We may use information to:

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• Schedule and provide support sessions

• Send appointment confirmations, reminders, and scheduling updates

• Respond to questions or requests

• Provide information necessary for your scheduled service

• Maintain limited service records

• Document relevant safety concerns when necessary

• Process payments

• Operate, maintain, secure, and improve our website and services
   

Booking a session does not automatically enroll you in promotional or marketing emails.

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3. Support Session Information

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Rise Again Support Line provides non-clinical emotional support and does not maintain psychotherapy or clinical treatment records.

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Rise Again may maintain a limited service record containing your contact information, a brief overview of the discussion during a session, and documentation of relevant safety concerns when applicable.

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Rise Again does not audio- or video-record support sessions.

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4. How Long We Keep Information

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Limited session records are generally retained for 12 months following your most recent Rise Again support session.

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After the applicable retention period, information that is no longer reasonably needed will be securely deleted or disposed of, unless a longer period is required or permitted by applicable law or reasonably necessary for legal, security, fraud-prevention, or dispute-resolution purposes.

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5. Payments

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Payments may be processed through third-party payment providers, including Wix Payments and PayPal.

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Rise Again Support Line does not intend to directly store complete credit or debit card information. Payment providers process payment information according to their own terms, privacy policies, and security practices.

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6. Email and Text Communications

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After booking a session, you may receive service-related communications by email concerning your appointment, including booking confirmations, reminders, scheduling changes, and other information necessary to provide your service.

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If you provide a mobile phone number, Rise Again may also use text messaging for appointment-related communications.

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Booking a session does not constitute consent to receive unrelated promotional or marketing messages.

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7. Cookies and Website Analytics

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Rise Again Support Line uses Wix Analytics to help understand how visitors interact with the website and to monitor website performance.

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Wix may use cookies and similar technologies to collect information about website activity, such as pages visited, general usage patterns, device or browser information, and other technical information.

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This information may be used to maintain website functionality, understand how the website is being used, and improve the visitor experience.

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Where applicable, visitors may be provided with choices regarding non-essential cookies through the website's cookie settings or consent tools.

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Rise Again Support Line does not currently use Google Analytics or the Meta Pixel. If additional analytics, advertising, or tracking technologies are introduced in the future, this Privacy Policy may be updated accordingly.

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8. Third-Party Service Providers

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Rise Again may use trusted third-party providers to operate portions of its website and services, including website hosting, scheduling, payment processing, communications, and analytics.

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These providers may process limited personal information when necessary to provide their services or according to their own applicable privacy policies and terms.

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9. Protecting Your Information

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Rise Again Support Line takes reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

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However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

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10. Age Requirement

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Rise Again Support Line services are intended for individuals 18 years of age or older.

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Rise Again does not knowingly offer private support sessions to individuals under the age of 18. If we become aware that information has been collected from a minor in connection with an attempted booking, appropriate steps may be taken to delete that information.

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11. Your Privacy Choices

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You may contact Rise Again Support Line to ask questions about personal information associated with your services or request that information be corrected or deleted.

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Certain information may need to be retained when reasonably necessary or required by applicable law.

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12. Changes to This Privacy Policy

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Rise Again Support Line may update this Privacy Policy periodically as our services, technology, business practices, or applicable requirements change.

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The current version will be posted on the Rise Again Support Line website with an updated effective date.

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13. Contact Us

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Questions or requests regarding this Privacy Policy may be directed to:

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Rise Again Support Line
Website: riseagainsupportline.com
Email: kizzie@riseagainsupportline.com
Phone: 402-427-0872